ITIL® 4 Foundation Training – 3 Days

Grow your skills and expertise with emagine

Course overview

A pointed finger to a Screen with code

As an ITIL® 4 Foundation accredited training institution, emagine offers training in ITIL® – the world's leading best practice framework for implementing IT Service Management.

Master IT Service Management by diving into ITIL® 4

This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4: introducing IT Service Management through the lens of a Service Value System.

How
This course will be delivered virtually or f2f, using industry-leading collaborative software. There will be engaging and interactive activities both before, during, and after each training session.

Benefits
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporates the core of ITIL® version 4. Your enrollment in this class includes an ITIL® 4 Certification Examination voucher to be redeemed when you are ready to take the exam.

IT Service Management Training

ITIL® 4 Foundation Training – 3 Days

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporates the core of ITIL® version 4.

Duration: 3 days

ITIL® 4 Foundation Overview

  • Introduction to ITIL®
  • Key Concepts of ITIL®

The ITIL® Framework

  • The Four dimensions of Service Management
  • The ITIL® Service Value System

The ITIL® Guiding Principals

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

The ITIL® Service Value System

  • Governance
  • The Service Value Chain
  • Continual Improvement

Key ITIL® Practices

  • Continual improvement
  • Service Level Management
  • Change control
  • Incident management
  • Service Request Management
  • Service desk
  • Problem Management

Other ITIL® Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers.

It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.

This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

There are no specific prerequisites for this course.

  • Gain expertise in IT Service Management best practices.
  • Learn the holistic Service Value System (SVS) approach.
  • Leverage concepts from Lean IT, Agile, DevOps, and Organizational Change Management.
  • Acquire knowledge of ITIL® 4's guiding principles, dimensions, and practices.
  • Your enrollment in this class includes an ITIL® 4 Certification Examination voucher to be redeemed when you are ready to take the exam.

Pleasecontact us for next available dates. 

ITIL 4 Foundation-1200x1200_Plamena Radeva

Book the Training Course

Register your interest by completing the form.

   Want us to tailor a training session for you?

Book a meeting and learn more about what we can offer