Change Enablement Manager

Want to make an impact? We offer that

Due to continued growth, we are currently hiring a Change Enablement Manager to join our team. Emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to clients in all sectors. We power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.

Are you intrigued? Do you want to learn more?

You will work across all IT Divisions at various stages in the Services Lifecycle and will be required to produce some or all of the following deliverables:

·        Chair the Change Advisory Board and all Change Enablement related meetings

·        Ensure all new/updated services being transitioned into Operations follow Change Enablement Practice, procedures as well as related practices such as but not limited to: Quality Assurance, Operational Readiness, Incident Management, Problem Management, Release Management etc…

·        Producing and/or reviewing RCAs for failed Changes

·        Develop and Maintain a Practice Plan for Change Enablement with clear deliverables and improvement initiatives. Including maturity analysis and proposal of continuous improvement initiatives

·        Ensure all our Managed Service Partners adhere to our Practices through collaboration while maintaining open lines of communication for suggested improvements from all sides

·        Develop and report monthly KPIs linking trends where applicable to the related Practices (i.e. Incident Management, Problem Management, etc…) or areas to adjust or eliminate pain points

·        Create and deliver training material for the Practice for new joiners and refresher trainings for users that need re-training

·        Suggest and drive improvements to our Service Now change module with our development team to achieve best practices and assist with the overall IT strategy

·        Other deliverables as required depending on the initiative

Requirements:

·        Must have 5+ years’ recent Change Enablement Manager experience

·        Must be ITIL certified

·        4-6 years’ experience working with Change Enablement

·        4-6 years of experience working in an IT environment aligned with ITIL Practices

·        4-6 years’ experience of stakeholder management

·        4-6 years of experience of working in a highly regulated environment

·        Experience initiating improvements and drive them to completion

·        Experience developing the Change Enablement Practice

·        Experience working with Service Now and modules related to the Practice

So, are you ready to join our team?

Emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin.

Opportunity type: Contract (12 months initially), Hybrid, Dublin 1

Start date: May 1th 2024